Refund & Cancellation Policy

Last Updated: June 2026

Merchant Settlement Notice: We are committed to maintaining a highly transparent billing model. Because our automated system parameters instantly trigger application data structural audits and slot allocation processes upon checkout verification, cancellations are subject to the specific time windows detailed below. Please read these processing parameters carefully before completing payment transitions.

This Cancellation and Refund Policy defines the rules, processing timelines, and explicit conditions under which cancellations can be registered or service fee components can be refunded. By initiating an order on our platform, you acknowledge your compliance with this functional framework.

1. Application Cancellation Window

Our platform handles backend logistics routing and data matching tasks within highly synchronized operational schedules. As a result, cancellation eligibility is determined strictly by the real-time processing status of your application:

Before Factory Initialization (Eligible): If you file a cancellation request within 2 hours of processing your application checkout, and your vehicle documentation string has not yet been submitted to the regional OEM manufacturing pipeline, you are eligible to request a cancellation.
After Factory Initialization (Non-Cancellable): Once your individual data parameters cross our audit verification desk and are officially transmitted to the physical plate stamping factory network, your application becomes completely permanent. At this stage, order cancellations, structure modifications, or data rollbacks are strictly impossible, as the plates are uniquely laser-etched and cannot be repurposed.

2. Conditions for a Valid Refund

A full or partial refund of our independent service and facilitation fee components will be processed under the following explicit criteria:

System Integration Errors: If a technical failure on our payment aggregation path logs multiple debits for a single transaction, the surplus amount will be returned immediately.
Permanent Database Rejection: If your vehicle registration records encounter a structural blockage or absolute data mismatch error on the centralized VAHAN platform that cannot be resolved through manual correction attempts, a full refund will be initiated.
Complete Service Failure: If our support team fails to secure an appointment scheduling slot or local dealer tracking routing setup within 15 operational business days from successful data submittal due to our internal errors, you may claim a full settlement.

3. Non-Refundable Scenarios

Our consultation desk cannot grant service fee components or processing refunds under the following operational environments:

Incorrect Data Entry: If your plates are stamped with incorrect characters because you provided inaccurate engine details, chassis numbers, or misspelled registration combinations on our forms.
Missed Fitment Windows: If you fail to appear at your selected localized dealership or fitment zone during your successfully locked time slot. (In these cases, our support desk will assist you in rescheduling options, but fees cannot be refunded).
Independent Policy Revisions: If a state transport circle updates enforcement deadlines, changes vehicle fitness parameters, or re-aligns localized dealer logistics models independently after your slot confirmation.

4. How to Register a Refund Claim

To register a formal cancellation or refund claim, you must log an explicit validation ticket through our verified communication terminal. Please avoid filing chargebacks with credit networks before following this transparent communication route:

Send an email communication strictly to support@hsrpltd.com containing the subject strain "Refund Claim - [Your Vehicle Registration Number]". You must attach a digital image or screenshot copy of your payment receipt block along with a clear reason for the cancellation request. Our audit desk will review the timestamp and factory status log of your entry to determine eligibility.

5. Processing Timelines and Financial Realization

Once a refund claim successfully satisfies our verification benchmarks and receives official authorization from our processing managers, the system updates the payment gateway nodes immediately. The funds will be credited back via the exact source payment method (Credit Card, Debit Network, Net-Banking account, or UPI handle) used during initial checkout.

The standard timeline for funds to appear in your account spans approximately 5 to 7 business working days, depending entirely on the internal settlement cycles of your card-issuing bank or payment aggregation network partners.

6. Policy Framework Revisions

We maintain absolute rights to adjust, update, or completely rewrite individual clauses within this Refund and Cancellation Policy to adapt to changing banking regulations, updated OEM factory guidelines, or revised digital platform safety parameters. Any adjustments take effect immediately upon the live rendering of the updated text on this webpage.